BPO employees in India live as Americans
English can be considered as the official language in India. Here a lot of people own a good command over English language. Nowadays call centers occupy large number of students and youngsters from big cities like Mumbai, Delhi, Ahmedabad, Chennai, Hyderabad, Bangalore and Chennai.
America and India are situated on the conflicting sides of the globe, and there is a big time difference between these two countries. Because of this call centers function in the night, and so people occupied in BPO jobs invariably required to work during in night shift. The people working in the BPO industries particularly call centers and employed for the American companies they always try to be like an American.
Call centre employees spend many months to be expertise in American English with fluent American accent. Call centers itself give them long course training for this. This training helps them in creating a healthy relationship with the American consumers.
The business culture of India is highly different from that of the US business firms. Usually the senior employees in Indian firms are addressed as sir by junior employees, this is the system here but when you join a BPO company, you will be a part of an American firm there you must address all employees including their boss by using his first name. American culture is entirely different from Indian.
Most BPO companies do not insist on official dresses they are not bound for these things and so the majority of staffs wear jeans to the office. BPO firms pay well (by Indian standards) so they spend their income on many products such as McDonalds burgers, Coke, KFC chickens, Dell laptops, Levis jeans, and iPhone mobiles. Also as officially they are technical workers of US companies so they can only take a day off on public holidays of America but mostly they won’t get off or holidays for India festivals.
One can earn high income with American BPO jobs, but they will have to pay a fee on one’s body and mind as being working for inaccurate time. As a call centre worker in India, you are an American throughout your night work but you are an Indian with a annoyance when the day starts and sunrises.
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